SupportCard is a web-based application utilized by service industry leaders as an internal service operations indicator.
The tool is founded on the philosophy that internal service quality impacts profitability through a chain of relational links. By providing service industry leaders with performance data on the areas that support daily operations, SupportCard can be incorporated into an integrated, balanced approach to drive performance improvement throughout an entire organization.
SupportCard is a hosted web-based application so we do the heavy lifting for you.
SupportCard offers customization options to ensure the application is designed to meet the unique goals and objectives of your organization.
Customize SupportCard with your organization logo to reinforce your brand.
Incorporate support services and nursing departments specific to your organization.
Configure SupportCard to align with organizational goals.
SupportCard offers robust reporting capabilities with varying degrees of granularity.
Draw upon our breadth of knowledge and experience in change management, LEAN operational management, process improvement, application implementation, strategy development, and service excellence to ensure an efficient and effective implementation. Our professional consulting services are tiered; therefore, your organization has the flexibility to determine the level of involvement ranging from soft-touch to completely hands-on and anywhere in between.
SupportCard provides real-time customer feedback to create a proactive, rather than reactive, service-oriented culture.
Incorporate SupportCard performance into leadership evaluations to drive accountability.
Establish performance benchmarks and service goal attainment levels to drive performance.
Highlight individuals or departments that exceed expectations and have gone above-and-beyond to deliver exceptional customer service.
SupportCard identifies opportunities for process improvement. Robust reporting capabilities allow organizations to examine system-level and department-level service performance to identify gaps and uncover the most common reasons for service failures.
SupportCard is a vehicle to enhance communication and collaboration.
SupportCard provides an open forum ensuring organization-wide communication.
Incorporate SupportCard into rounding processes to improve the collaboration among departments and facilitate the resolution of identified service issues.
Uncover areas to execute service recovery to maintain customer satisfaction and to continue to build professional relationships.
You can reset your password at any time by selecting the Password icon located in the navigation toolbar at the top right side of the screen. Follow the instructions to create a new password and remember to click Save Record when you have completed all the necessary fields.
Only Administrative users have the ability to manage user logins and assign levels of access.
To grant multiple levels of access to a new user:
To grant multiple levels of access to an existing user:
As an organization, you may make the decision to edit/remove inappropriate comments entered in SupportCard prior to publishing the results. To edit comments the survey needs to be in open status (not committed). To do so:
Application Headline: This text will appear in large type at the top of each page (up to 250 characters).
Application Tagline: This text will appear as smaller subtext underneath the Application Header. It could contain a company slogan or contact information for IT or an Administrator (up to 250 characters).
Application Email: This email address will be used as the FROM address when email is sent from the SupportCard application. It should be a valid email address that the administrator has access to.
Survey Edit Timeframe: This is the number of days a survey should cover and should reflect the intended frequency of survey distribution. For example, if you want to administer SupportCard on a weekly basis then enter 7.
Survey Display Filter: Reflects the default date window period used for generating the list of surveys on the Home page. SupportCards with a start date within this period are displayed. The window can be changed at any point from the Survey Display Filter located on the Home page.
Rating Descriptions: This text appears on the survey page and provides a description for each rating value. [Note: The rating level range 1-5 is fixed and cannot be changed].
Rating Level Notes Required: This is the survey rating value for which Comments are required. Any rating equal to or below this number will prompt the end user to enter a Comment by automatically displaying the Notes entry boxes.
Auto-create SupportCard: Setting this to Yes means that a new Supportcard will be created automatically when a user logs in and no current SupportCard exists. The SupportCard will be created to start the day after the most recent SupportCard timeframe ended
Changes to SupportCard’s parameters will only appear on NEW surveys. Past surveys that have either already been committed or are in open status during the time of the edits, will not reflect the parameter changes.
SupportCard partners with clients to develop and implement performance management solutions. Our unique combination of technology, people, and process help identify targeted opportunities to improve the performance of internal operations. To learn more about our service offerings and industry expertise, please...